Returns, Refunds and Warranty on Products

Webdeals is confident that you will be satisfied with every purchase you make. However, if you experience any problem or concerns, please refer to the options provided for below. Should you wish to return a product, please note that you will have to send this directly to our head offices in Durban. For additional information or assistance, please contact our Customer Care Centre as follow:

Tel / Whats app: 073 888 9569

email:  info@webdeals.co.za

Webdeal’s Return Policy

You may return a product or request a refund if the product has been damaged prior to delivery. If however, the product was faulty on delivery, or if the incorrect product was delivered, in such a case returns or refunds will only be accepted within 7 (seven) days from the delivery date of the product.  Alternatively you may also return the product within 7 (seven) days after receiving delivery of the product only if the product is unopened, unused and in it’s original packaging.  

The product will not, under any circumstances, be returned or refunded if the original packaging has not been returned with it. In the event that the product is faulty on delivery, Webdeals reserves the right to first attempt to remedy the fault and repair the product, prior to considering your request for a refund.

Should you request a return and / or refund on receipt of the product for any reason other than the product not being damaged, incorrect or faulty, Webdeals has the right to charge the recipient the delivery, administration and handling fees for that product and the balance will be refunded.

Should you request an exchange, please note that Webdeals doesn’t guarantee the replacement of returned products, as this is subject to stock availability and reason for exchange.

Please note that Webdeals endeavors to refund you in the same manner in which you paid Webdeals.

Webdeals offers the following forms of refund:

• credit note or Online voucher.
• electronic transfer directly into your account.
• cash (if the original payment was made in cash). Kindly note that due to the risks associated with carrying large sums of cash in our stores, refunds under R300.00 are made in cash while larger amounts will be transferred into your account within 48 hours.
• credit card (by reversal back to your credit card)

Warranty:  All new products sold by Webdeals carry a minimum 6 months warranty, from date of delivery, excluding damage, negligence or abuse to the product from any source that results in the product being faulty.  Should during the warranty period the product malfunction or fail to perform as per its normal intended use, it will have to be forwarded to our office in Durban, and it will then be forwarded to the supplier/agent for evaluation and repairs.